Competella AB - Are you looking for an Attendant Console

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Date: April 14 th . If you cannot partipate you can order the recording. Time: 14:30-15:00 Central European Time. Place: Webinar. Competella Communication Suite for Teams and Skype for Business. Competella have since 2009 been developing Attendant Console and Contact Center and in 2020 we have more than 700 customers running on the Competella Communication Suite for Teams and Skype for Business (SfB). Highly scalable solution with Teams and Skype for Business Competella Attendant Console - handle and transfer calls with a high level of service!

In Q3 2012, they replaced their legacy Aastra PBX’s with a complete Skype for Business (Lync) system. They had a need for a native Skype for Business (Lync) advanced attendant console solution. After evaluating different systems on the market, they decided to deploy the Competella Attendant Console. Did you miss our Attendant Console webinar yesterday? Then check the recording.

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The Competella Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The Competella Unified Communication Suite offers complementary applications and extended functionality on top of the Microsoft Lync. The suite provides classical PBX applications like advanced attendant console and contact center but in a new way utilizing the new possibilities and power in the Microsoft Unified Communication platform. The Competella Attendant Console is a product in the cloud based Competella Communication Suite which is natively POWER integrated to Teams and offers advanced call distribution and a user-friendly interface which is key to deliver superior service to callers and the organization stakeholders. 2017-10-13 The Competella Communication Suite is a high-end Teams Contact center solution as well as a well-proven Attendant Console function used by many companies who wants features and functions beyond the level of what comes natively with Microsoft Teams.

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Target group: This 30-minute webinar is aiming at you who is looking for an Attendant Console solution that is powered by Microsoft Teams. You can for example work in a Switchboard, be a provider of cloud solutions, a reseller or an existing customer that want to know more about our SaaS-solutions. Attendant Console for Teams is GA and improvements in Contact Center Workgroup .

The Competella Unified Communication Suite includes Attendant Console, Contact Center Enterprise, Contact Center Workgroup and Office User add-ons for Skype for Business. Competella AB develops software applications within the Multimedia and Unified Communication field using Lync and Microsoft company is a team of highly skilled senior developers each with more than 10 years experience designing Attendant Console and Contact Center applications used by more than 2000 enterprises and Competella Sweden AB (HQ) Fleminggatan 48. 112 33 Stockholm +46 8 465 010 40. Org. No. 556781-5070 . Competella International Sales. Agern Allé 24. 2970 Hoersholm +45 89 88 40 56 .
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The Competella Attendant Console is designed and developed based on input from a large number of receptionists who has hands-on experience with the features required by a switchboard to be able to support the company in delivering precise service for callers to the company's main number. Competella is a native Microsoft Teams and Skype for Business independent software vendor who develops advanced Contact Centers, Attendant Console and complementary Office User add-on’s. Our aim is to improve and optimize the communication between businesses (our clients) and their customers by developing a modular multi-media channeling solution – the Competella UCS (Unified … Meet the ultimate Customer Experience Journey expectations! The Competella Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The Competella Unified Communication Suite offers complementary applications and extended functionality on top of the Microsoft Lync. The suite provides classical PBX applications like advanced attendant console and contact center but in a new way utilizing the new possibilities and power in the Microsoft Unified Communication platform. The Competella Attendant Console is a product in the cloud based Competella Communication Suite which is natively POWER integrated to Teams and offers advanced call distribution and a user-friendly interface which is key to deliver superior service to callers and the organization stakeholders. 2017-10-13 The Competella Communication Suite is a high-end Teams Contact center solution as well as a well-proven Attendant Console function used by many companies who wants features and functions beyond the level of what comes natively with Microsoft Teams.